FAQs

Frequently Asked Questions

Q: Where do your products come from? A: We work closely with talented artisans and suppliers who share our commitment to quality. Our collection is inspired by global heritage and crafted with materials that are durable, sustainable, and beautiful.

Q: How do I care for my Ceibo House textiles? A: Each product comes with specific care instructions on the label. Generally, our cotton textiles prefer a gentle cycle with mild detergent. For our decorative items, a soft, dry cloth is usually best to keep them looking pristine.

Q: Can I return or exchange an item? A: We want you to love your purchase. If you are not completely satisfied, please contact our support team at support@ceibohouse.com within 30 days of delivery, and we will guide you through the return or exchange process.

Q: How long does shipping take? A: We strive to process all orders within 7-14 business days. Depending on your location, standard delivery typically takes 7-14 days. You will receive a tracking number via email as soon as your order is on its way.

Q: Do you ship internationally? A: Yes! We are proud to bring Ceibo House to fans and decor enthusiasts around the world. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Q: I have a question about my order/fan bundle. Who do I contact? A: We are here to help! Whether you have questions about our fan gear or need styling advice for your home, please email us at support@ceibohouse.com. Our team typically responds within 24–48 hours.